If you’ve lost access to the Google Account connected to your Google Business Profile, Google Ads account, Gmail, or other Google services, you can use Google’s account recovery tools to regain access.
Why This Matters
- Your Google Account is used to access important business tools like Google Business Profile, Google Ads, Gmail, Google Analytics, and Google Search Console.
- Losing access can prevent you from managing your business online, responding to customers, or accessing important data.
- Recovering your account quickly helps avoid interruptions to your business operations.
Before You Start
- Have access to any recovery email addresses or phone numbers associated with your account.
- Use a device or location you’ve previously used to sign in to your Google Account if possible.
Be prepared to answer security questions or verify account ownership.
How to Recover Your Google Account Username
If you’ve forgotten the email address used for your Google Account:
- Visit Google’s Account Recovery Tool.
- Select Forgot email?
- Enter your recovery phone number or recovery email address.
- Enter your first and last name.
- Follow the prompts to verify your identity.
- Google will display the account(s) associated with your recovery information.
Once recovered, make a note of your Google Account email for future reference.
How to Reset Your Google Account Password
If you know your Google Account email address but forgot your password:
- Visit Google’s Account Recovery Tool.
- Enter your Google Account email address.
- Click Next.
- Follow the verification steps provided by Google.
- Create a new password when prompted.
- Sign in using your new credentials.
Google may ask you to verify your identity using a recovery phone number, recovery email, or a previously trusted device.
If You’re Having Trouble Recovering Your Account
Try the following:
- Use a familiar device and browser.
- Attempt recovery from a location where you’ve signed in before.
- Double-check spelling and account information.
- Complete as many verification steps as possible.
The more information you can provide, the more likely Google can verify ownership of the account.
Resources
Final Tips
- Keep your recovery email and phone number up to date
- Use a strong, unique password for your Google Account
- Enable two-factor authentication (2FA) for additional security
- Store your login information securely so you can quickly regain access if needed
